nGenius® K2 Service Delivery Manager 
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nGenius K2 leverages application-level data from the nGenius Performance Manager and nGenius intelligent data sources to provide IT organization with an at-a-glance status of the health of critical business services along with early warning of anomalous changes in application and network performance. These real-time views into service delivery performance enable the IT organization to:
Optimize the availability, performance, and effectiveness of critical business services and applications
Identify emerging performance problems before they become service-affecting, reducing user calls to the help desk
Accelerate problem resolution by pinpointing the root cause of problems, enabling the IT organization to focus on fixing rather than finding problems
Minimize the impact outages or degradations have on critical business services and applications to maintain an always-on operating environment
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Service Status dashboard – At-a-glance visualization of health of the unified service delivery environment
Automated anomaly detection – Predictive behavioral analysis automatically identifies abnormal changes in service performance and provides early warning notification of active and emerging performance problems
Key Performance Indicators (KPIs) – Advanced metrics that provide an at-a-glance view of the health of services from a user experience perspective
Intelligent alerting – Correlates related incidences and provides probable root cause analysis to accelerate problem diagnosis
Service Summaries – Application-specific charts that supply focused and relevant evidence about the state of the network at the time of the incident
Service Maps – Graphically illustrate each application’s flows across the network by displaying the nGenius data sources and servers that have seen the application
Flexible Access –Anytime, anyplace access to nGenius K2 alerts and summaries from desktops, wireless PCs and web-enabled mobile devices
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